Infrastructure and Support Lead - Permanent - 17679
About the Opportunity
Reporting to the Director IT, the Infrastructure and Support Lead is responsible for overseeing the company's IT infrastructure to ensure reliability, security, and efficiency. This role involves managing both cloud and on-premises infrastructure, help lead an IT support team, providing support services, managing vendor relationships, ensuring security and compliance, planning technology strategies, managing budgets, executing projects, and maintaining documentation.
You will keep the Company’s systems online and secure, so employees have the tools and equipment to work comfortably. You enable company operations by protecting from external threats while maintaining systems and data. Using your advanced technical knowledge of wired and wireless networks, voice communications, mobile devices, web applications and process improvements, you act as a liaison with the various internal and external stakeholders to implement programs, determine needs and resolve problem situations.
Infrastructure Management:
The successful candidate will have the following:
How to Apply
Please apply by clicking the “Apply Now” button below and follow the instructions to submit your résumé. You can also apply by submitting your résumé directly to jpbaragwanath@lrostaffing.com If you are already registered with us, please contact your Senior Recruiter. Please quote job 17679.
Thank you for your interest in this role. One of our Recruiters will be in touch with you if your profile meets the requirements for the role and the expectations of our clients. Please note that all candidates must be permitted to work in Canada to be considered for this opportunity.
#LI-Hybrid
About the Opportunity
Reporting to the Director IT, the Infrastructure and Support Lead is responsible for overseeing the company's IT infrastructure to ensure reliability, security, and efficiency. This role involves managing both cloud and on-premises infrastructure, help lead an IT support team, providing support services, managing vendor relationships, ensuring security and compliance, planning technology strategies, managing budgets, executing projects, and maintaining documentation.
You will keep the Company’s systems online and secure, so employees have the tools and equipment to work comfortably. You enable company operations by protecting from external threats while maintaining systems and data. Using your advanced technical knowledge of wired and wireless networks, voice communications, mobile devices, web applications and process improvements, you act as a liaison with the various internal and external stakeholders to implement programs, determine needs and resolve problem situations.
Infrastructure Management:
- Ensure the reliability and security of all IT systems through active monitoring and management
- Work with the Director IT in the development and implementation of IT policies and procedures
- Responsible for the management, design, analysis, maintenance, monitor, planning, operation and support of the Company’s computer infrastructure, Local Area Networks (LAN), and Wide Area Networks (WAN)
- Design, execution and management of Company’s cloud and on-prem server and desktop strategy to reduce server room footprint, power consumption and business continuity to provide server and desktop scalability
- Monitors all software and licensing, which includes adhering to software vendor EULA’s and facilitating any vendor required licensing audits
- Work with 3rd Party Managed Services Vendor on day-to-day infrastructure support and enhancements
- Help lead and mentor a team of IT professionals responsible for infrastructure and Infrastructure and Support Lead support functions through a dotted-line structure to the Director IT
- Foster a collaborative and high-performance work environment
- Provide guidance and support for professional development within the team
- Develop and implement effective IT support processes to address end-user issues and requests
- Oversee the helpdesk function, ensuring timely and efficient resolution of technical problems, leveraging both in-house and external resources
- Implement strategies to enhance end-user satisfaction and engagement
- Respond to user inquiries via phone, email, or in-person, providing Tier II technical assistance and business applications and development based on defined metrics and key performance indicators (KPI) and logging all transactions through the osTicket ticketing system. Escalate tickets to Tier III as required and facilitate with outsourced vendors
- Provide solutions to end-users by identifying issues, researching answers, and guiding through corrective procedures
- Design, develop, and conduct training sessions to help users become more proficient in using applied business applications
- Act as a liaison with other IT leadership throughout the Life Sciences sector providing support and expertise when needed
- Manage relationships with external vendors and service providers
- Evaluate and select vendors based on performance, cost, and reliability
- Negotiate contracts and ensure compliance with service level agreements
- Implement and enforce security best practices to protect the organization's data and IT assets
- Ensure compliance with relevant industry regulations and standards
- Conduct regular security audits and risk assessments
- Execute various User Awareness Training initiatives to ensure Users play a critical role in
- Mitigating attack opportunities through security awareness
- Prevent business critical data/systems loss by providing and monitoring Server Room Environmental Control, Uninterruptible Power Supplies, and by implementing disaster recovery and backup procedures
- Provide input into Customer tenders/RFI’s relating to Company’s security compliance,
- policies, and practices
The successful candidate will have the following:
- Bachelor’s degree in information technology, Computer Science, or a related field. Master's degree or relevant certifications (e.g., PMP, CISSP, ITIL) is a plus
- Proven experience (10 years) in managing IT infrastructure and support teams
- Strong project management skills with the ability to manage multiple projects concurrently
- PMP designation preferred
- Security designations: CISSP, CISM, or equivalent is a plus
- Strong knowledge of networking, server administration, and cloud technologies (Azure, Entra, etc.)
- Excellent communication and interpersonal skills to effectively collaborate with diverse stakeholders
- Experience with ITIL or other IT service management frameworks
- Excellent leadership and team management skills
- Strong problem-solving and decision-making abilities
- Ability to work collaboratively with cross-functional teams
- Competitive salary $95,000 to $105,000
- Opportunity to work with industry leaders and innovative technology solutions
- Professional development and growth opportunities
- A collaborative and supportive team environment
- Comprehensive health, dental, and vision benefits
- A Hybrid work schedule, 3 days in the office, 2 days at home
How to Apply
Please apply by clicking the “Apply Now” button below and follow the instructions to submit your résumé. You can also apply by submitting your résumé directly to jpbaragwanath@lrostaffing.com If you are already registered with us, please contact your Senior Recruiter. Please quote job 17679.
Thank you for your interest in this role. One of our Recruiters will be in touch with you if your profile meets the requirements for the role and the expectations of our clients. Please note that all candidates must be permitted to work in Canada to be considered for this opportunity.
#LI-Hybrid
