Director of Service - Permanent - 17592
About the Opportunity
Our client is a family owned and operated comprehensive mechanical provider specializing in design build, custom metal fabrication, and millwrighting services.
Bringing a total 85 years of industry experience to the table. This expertise, along with the talent and experience of our technical team, helps us to deliver results of unsurpassed quality, innovation, and durability.
Our client is customer-driven, cost-effective design build, mechanical, and electrical services, with a strong emphasis on energy savings and zero-emission production. As we focus primarily on working with federal and banking facilities, we are dedicated to building robust client relationships based on trust and respect.
This Mechanical Contractor & Service Provider is seeking a Director of Service to be a voice at the table and contributor to this firm’s continued year-over-year growth of 30%.
Our client operates according to its company values, which include taking pride in workmanship, acting in integrity, building mutual trust, and providing a safe workplace for everyone.
This rising mechanical service provider and contractor set itself apart from its competitors through its customer-forward culture. Each member of the team, from administrative to technical, is committed to providing the highest level of service and nurturing the strong customer relationships that have helped them grow their reputation in the industry. They are recognized for the strength of their firm’s infrastructure, innovative solutions, vast knowledge and experience, along with their robust ability.
About You
The successful candidate will have the following:
The Mechanical Service Manager oversees the daily operations and performance of the mechanical service department. This role is responsible for managing a team of skilled technicians, ensuring high-quality service, timely repairs, and customer satisfaction. The Mechanical Service Manager works closely with clients to identify their needs and provides solutions to mechanical problems, while also ensuring that the service team meets productivity and safety standards.
Key Responsibilities
Team Management:
Please apply by clicking the "Apply Now” button and follow the instructions to submit your résumé. Thank you for your interest in this role. One of our Recruiters will be in touch with you if your profile meets the requirements for the role and the expectations of our clients.
Please be aware that all candidates must be eligible to work in Canada to be considered for this opportunity.
About the Opportunity
Our client is a family owned and operated comprehensive mechanical provider specializing in design build, custom metal fabrication, and millwrighting services.
Bringing a total 85 years of industry experience to the table. This expertise, along with the talent and experience of our technical team, helps us to deliver results of unsurpassed quality, innovation, and durability.
Our client is customer-driven, cost-effective design build, mechanical, and electrical services, with a strong emphasis on energy savings and zero-emission production. As we focus primarily on working with federal and banking facilities, we are dedicated to building robust client relationships based on trust and respect.
This Mechanical Contractor & Service Provider is seeking a Director of Service to be a voice at the table and contributor to this firm’s continued year-over-year growth of 30%.
Our client operates according to its company values, which include taking pride in workmanship, acting in integrity, building mutual trust, and providing a safe workplace for everyone.
This rising mechanical service provider and contractor set itself apart from its competitors through its customer-forward culture. Each member of the team, from administrative to technical, is committed to providing the highest level of service and nurturing the strong customer relationships that have helped them grow their reputation in the industry. They are recognized for the strength of their firm’s infrastructure, innovative solutions, vast knowledge and experience, along with their robust ability.
About You
The successful candidate will have the following:
- Bachelor's degree in Business Administration, Management, or a related field
- Proven experience as a Service Manager or in a similar role
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Proficiency in MS Office Suite and service management software
- Strong problem-solving skills and attention to detail
- Ability to work under pressure and handle challenging situations
The Mechanical Service Manager oversees the daily operations and performance of the mechanical service department. This role is responsible for managing a team of skilled technicians, ensuring high-quality service, timely repairs, and customer satisfaction. The Mechanical Service Manager works closely with clients to identify their needs and provides solutions to mechanical problems, while also ensuring that the service team meets productivity and safety standards.
Key Responsibilities
Team Management:
- Supervise, train, and mentor service staff
- Schedule and assign daily tasks and responsibilities
- Conduct performance reviews and provide feedback
- Ensure high levels of customer satisfaction through excellent service
- Handle customer complaints and issues promptly and professionally
- Develop and implement customer service policies and procedures
- Dispatch technicians as requested
- Oversee daily operations of the service department
- Ensure compliance with company policies and industry regulations
- Monitor and improve service processes for efficiency and effectiveness
- Prepare and manage the service department budget
- Monitor expenses and revenues to ensure financial targets are met
- Identify cost-saving opportunities and implement measures to improve profitability
- Develop and maintain service schedules
- Coordinate with other departments to ensure seamless service delivery
- Manage inventory and order parts and supplies as needed
- Ensure that all services meet quality standards and customer expectations
- Conduct regular inspections and audits of service operations
- Implement corrective actions to address any quality issues
- Maintain accurate records of service activities, customer interactions, and financial transactions
- Prepare and present reports on service performance and key metrics
- Ensure compliance with documentation and reporting requirements
Please apply by clicking the "Apply Now” button and follow the instructions to submit your résumé. Thank you for your interest in this role. One of our Recruiters will be in touch with you if your profile meets the requirements for the role and the expectations of our clients.
Please be aware that all candidates must be eligible to work in Canada to be considered for this opportunity.
